Frequently Asked Questions

How long do I have to wait for my appointment?

My relationship counselling service is in high demand and as such, there can sometimes be a wait for in person and Zoom appointments on certain days or times. Usually you will be able to make an appointment within a week or so of contacting me. For the high demand times, there may be a wait list. Please contact me to check my availability for your desired day and time.  

Do you have after hours appointments available?

Yes, after hours appointments are available on Wednesday evenings and also on Saturdays.  

Where is your office located?

My office is located at 3.12 29/31 Lexington Ave, Bella Vista, NSW, where I provide in person marriage counselling, ambivalence counselling and break up counselling for residents of Sydney, particularly those living in the Hills district, Hawkesbury district and the Blacktown district. 

Do you work with individuals or only couples?

I work with individuals and couples on their relationship challenges and also with couples and individuals after their relationships have ended. If your relationship needs help and your partner is not willing to attend relationship counselling at this stage, you can work with me on your own. It is ideal if both partners attend relationship counselling, but it is not completely necessary. You can still achieve excellent results attending relationship counselling without your partner being present.

I don’t live in Sydney. Can we still work together?

Absolutely! I work with clients from all over the country via Zoom.

Sessions Required

The number of sessions needed to see change varies between each individual and couple. The unique challenges you bring into relationship counselling will affect the number of sessions required. Some individuals and couples only require one or two sessions. Some couples have been suffering for many years with complex and intricate challenges and require more long term relationship counselling. It is vitally important that you attend relationship counselling regularly. In fact, regular attendance is directly related to having a positive counselling experience and achieving your therapy goals. 

How much does it cost? 

In Person and Zoom relationship counselling for individuals and couples run for 1 hour. The cost involved is $100.00AUD for individuals and $150.00AUD for couples.

Please note that fees are subject to change. A period of 2 weeks notice will be given to existing clients.

Medicare Rebates

There are no Medicare rebates for Relationship Counselling, regardless of who you see. 

If you are in a private health fund you may be able to claim some of the cost back.  You will need to check this with your health fund prior to attending your first appointment with me. Your health fund may ask for my registration details, they are as follows;

Hailee Walker, Australian Counselling Association Registration Number 5064

What happens if I need to cancel my appointment?

I understand that sometimes life gets in the way and you may need to change or cancel your appointment. I will do my best to be flexible; however cancellation of appointments with less than 24 hours notice will incur the following fee;

Cancellation fee of the full amount $100.00AUD - $150.00AUD is required. 

All cancellations should be made via text, phone (0410 549 930) or email ( Please do not use the social media messages.

My partner doesn’t want to come to Relationship Counselling. Should I come on my own?

If your partner does not want to come to relationship counselling, I suggest that you come on your own anyway. You will learn some new strategies that can help your relationship. When one person makes changes, it can and does change the dynamic in the relationship. 


Is Relationship Counselling confidential?

Yes, Relationship counselling is confidential. Your privacy is of the upmost importance to me. I am a member of the Australian Counselling Association and strictly adhere to their code of ethics. 

All personal information gathered during the provision of the counselling service will remain confidential and secure except where:

It is subpoenaed by a court, or failure to disclose the information would place you or another person at serious and imminent risk. Your prior approval has been obtained to a) Provide a written report to another professional or agency, b) Discuss the material with another person, eg. a parent, partner or employer; or if disclosure is otherwise required or authorised by law. If you have been referred by your doctor or psychologist, I will communicate with him/her by email to keep him/her updated regarding your progress. I may discuss your case in supervision. All counsellors registered with The Australian Counselling Association are required to undergo supervision from time to time. This is to ensure that you, the client, are provided with counselling that meets the highest industry standards.

Can you save my relationship?

I cannot promise that I can save your relationship. For relationship counselling to be effective you will need to make a serious commitment to our work, be open to look at what you bring into the relationship (both positive and negative) and a commitment to creating change where it is needed. When these conditions are met there is an excellent chance that I can not only help you get your relationship back on track, but take you to an even stronger place.

Safety and security 

At no time will any inappropriate or aggressive behaviour be tolerated. I reserve the right to discontinue any appointment and/or treatment with a client where inappropriate or aggressive behaviour is being displayed.

After Hours

Counselling services are provided by appointment only. If you need urgent or crisis assistance please contact Lifeline (ph 13 11 14) or your local acute care mental health team.